Steve Atkinson BSc Property Management Professional
| Looking for job in: | South of England |
| Key skills: | Customer Service Skilled, Property Experience, Self Motivated, Professional Innovative |
| Candidate CV resume: | Steve Atkinson BSc Hons Address: 41 Campania Grove Barton Hills Luton LU3 4DD Tel No: 07800937272 E.mail steveatkinson_europe@yahoo.co.uk steveatkinson.mail@googlemail.com D.O.B 15/05/1960 Experience 2008- Property Legal Administrator Peverel O.M Ltd (Property Management) Luton Working within Legal Department, Client service orientated position dealing with enquiries and complaints concerning property lease obligations and legal requirements. Main Responsibilities: To ensure team provides exceptional customer service to residents and internal departments. To ensure that all tasked work from Estate Managers, residents, or any other customer work is carried in accordance with the service level agreement. To deal with any specialist incoming telephone calls from residents, agents and legal advisors. To work and provide support within a team to ensure that workload is attended to and dealt with within service level agreements. To take responsibility and ownership of team and individual workload. All correspondence responded to and dealt with professionally and in accordance with service level agreements and to update the Estate Manager and Database on any development specific issues as appropriate. To ensure Database is updated accurately and all relevant documentation is scanned and saved accurately within the appropriate areas. To ensure targets are exceeded. To liaise with other departments as necessary to ensure the completion of tasks. Management of sublet enquiries as directed. To work with Customer Coordinators and to share development specific knowledge and information. 2007-2008 Property Sales Negotiator Bairstow Eves Estate Agency Luton Working as part of team promoting the sale of new and resale properties To exceed sales targets To provide excellent customer service 2000–2007 Sales team leader Macanthony Reality Spain/Bulgaria/Germany Responsible for the sale of investment opportunities in European locations. Responsible for the performance of 10 property sales staff. To provide hospitality to visiting clients. Responsible for the day to day motivational and training requirements of the team. Conducting team meetings To set and ensure achievement of sales targets and conversion rates Review and report performance of both team and individuals 1997–2000 Maintenance Surveyor / Facilities Officer Fareham Borough Council Fareham, Hants Reporting to the Estates Manager and Parks Department Manager Responsible for the management of capital improvement projects, the provision of effective responsive maintenance and the supply of ancillary support services for a number of multi-use public buildings . Duties included Conducting consultation to ensure understanding of end user requirements. Providing liaison between Council and end user. Responsible for inspection and accurate diagnosis of building faults The writing of work specifications. The tendering of contracts to sub contractors. Management of construction and refurbishment projects in accordance with budgetary and time constraints. To provide verbal and graphic analysis and recommendations to the council members of tender results. Responsible for the procurement of goods and support services. (civic offices and Council facilities ) Day to day management of ancillary staff. Setting and regular monitoring of standards of performance of both employed staff and sub-contractors. Health and Safety advisor to the Council and Facility Staff 1997-1997 Building Surveyor Hambro Countrywide Surveyors (fixed term contract) Completion of condition surveys of Southlands Housing Association residential housing stock and reporting of recommendations for improvement works To provide accurate reports. To achieve numerical targets 1990–1994 Branch Manager Mann & Co Estate Agency Portsmouth, Hants Responsible for the sales performance of real estate agency . Recruitment, training and motivation of staff To maintain accurate records To conduct regular team meetings To liaise with clients and legal advisors effectively 1984-1990 Salesman leading to Deputy Manager and Manager ELS Furnishings Portsmouth, Hants Assisting the Manager in the day to day running of Furniture Superstore Ensuring company standards are met and exceeded in both house-keeping and sales performance. The supervision of both sales and administration staff To provide excellent customer service As Manager of the Weston branch, full authority in the management of superstore, responsible for budgets, staff supervision and motivation Education 1995–1998 Portsmouth University B.Sc Hons - Facilities Management. Subjects studied – Building Maintenance Building Services Quantity Surveying Tendering and Estimating, Contract Administration Contract Law Corporate Identity Health and Safety Economics Project Management Management Techniques Higher National Diploma – Building Construction Studies. Subjects studied – Building Construction Surveying Techniques Quantity Surveying Building Law Building Regulations Structural Engineering, Design and Practice Autocad Environmental Studies Health & Safety Microsoft Office Use Interests Architecture, Travel, DIY. Other I have been notified of available membership of Institute of Residential Management Association I have hands-on experience in property refurbishment projects I am fully trained in Microsoft Office use I hold a current driving license and have own transport I have no medical issues References Mrs Margaret McCormack Revenues Manager Peverel OM Ltd Marlborough House Wigmore Lane Wigmore Luton LU2 9QX Tel 01582 393700 Mr Graham Lloyd Estates Director Fareham Borough Council Civic Offices Civic Way Fareham Hants Mr M Wadey Built Environment University of Portsmouth Highbury Building Cosham Portsmouth Personal skills Self motivated Comfortable working as part of a team or on own initiative Always cheery Self confident I am naturally an outgoing, confident person, who is comfortable meeting people and well practiced at public speaking, often previously called upon to contribute to public meetings. Previous experiences include the leading of sales teams catering to their organisational and motivational requirements. With much of my experience customer focussed, I take great job satisfaction in talking to, and (more importantly) listening to clients from all walks of life, to consider their opinions try and provide constructive advice and assistance in their various situations. In previous positions, with limited time availability I have been gifted with the self confidence and experience to build mutually beneficial relationships and break down barriers very quickly, helping to form the trust and respect required. My experience shows me, the closer the relationship, the greater the understanding and the easier any negotiations and solutions will become. Organisational and resourceful My university course and experience within the local authority, having been involved in and being responsible for, major improvement projects to public buildings from conception through to completion has shown me the value and methods of effective planning, and recording, from analysing requirements to the formulation and creation of a planning model to identify significant events, organising regular site meetings with end users, contractors and financers. This I would continually monitor, to identify potential problems or opportunities for beneficial adjustments. After each completion of the various projects I was involved in, I conducted reviews of all aspects of the projects not only with visual inspections but also conducting meetings with end users to obtain their feedback, making records of performance throughout the process for future reference, essential for the formulation of future strategies aimed to provide continual performance improvement. Professional Professionalism I consider as “delivering what you say you will”, With much sales/customer service experience I have long since recognised the importance of appearance and professional approach to give and leave a good impression .This not only applies to ones self but also people representing you subsequently. My previous sales experience very often presented me to potential clients as the first and sometimes only, face to face contact with the company I was representing. Having a professional approach was fundamental in achieving the desired results. To ensure complete professionalism, I have always placed great importance on first impressions, punctuality and preparation. With a philosophy, “failing to prepare is preparing to fail” and “you never get a second chance to make a good first impression”. |
| Educational details: | BSc Hons Facilities Management HND Building Studies |
| Name: | Mr. Steve Atkinson |
| Age: | 52 years old, male |
| Total experience: | 20 years |
| Currently employed: | No |
| Phone number: | 07800937272 |
| E-mail address: | steveatkinson_europe@yahoo.co.uk - preferred contact method |
| Town & County: | Milton Keynes, Buckinghamshire |
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