Review of   Arden Property Management, Edinburgh    Phone: 0131 629 8323     Address: 43 Morningside Road

The comments left by the other reviewer are accurate. I experienced the same problems and got a very poor service from this company. They were very unhelpful with pretty much everything and wouldn't do any repairs or fix things saying that it was the "landlord's responsibility". I would strongly recommend using a different letting agency.

Value for money:		Poor
Service & support:		Poor - Virtually none existant
Quality:		Poor
Location:		Average

Review of   Foxes, Bournemouth    Phone: 01202 299099     Address: 6 Poole Hill

The personnel has absolutely no customer focus at all, unable or unwilling to communicate in a business manner. Rude and 'off-hand' approach to me as a landlord. I received exceedingly poor service from them.

When I spoke to them (including floor personnel, supervisors and the various managers) about some important documents sent to me, their response was 'the young girl upstairs did not know what she was doing'.

It transpire that the management part of the contract, my business, was handled by a low skilled school leaver without any supervision sending out 'format' letters threatening me!”

Value for money:		Poor - To rate this poor is an understatement - rip off more like
Service & support:		Poor - very un-business like
Quality:		Poor
Location:		Average

Review of   Network Property Management, Bexleyheath    Phone: 020 8304 3633     Address: 140 Long La

This company is not proactive at all in dealing with housing or tenant issues. As a landlord - they have let my properties run to the ground, even though they promise annual inspections. They charge an arm and a leg to do any building maintenance and seem reluctant to claim anything on insurance (the insurance that they arrange for you).

This company has left my properties empty for over a year - due to that lack of commitment to doing the place up and marketing the property once the tenant has left. They also have managed to 'lose' the tenant deposits - blaming the local agents that they use. I don't know how they manage to keep in business.

They never reply to e-mails, so I resorted to phoning them - they never return phone messages. They clearly want as little to do with ‘managing’ as possible and I am really not sure why anyone would trust them with their property.

I would advise that you do not use this company. I changed property management company six months ago and now I realise I should have done this years ago. The existing tenants are a lot happier. The new management company manged to tenant my vacant properties within a month. They are very responsive. Got cheaper landlord home insurance for me - which they have used a few times and they are on thier way to making my properties profitable.

PLEASE DO NOT USE THIS COMPANY.

Value for money:		Poor - Not worth the fee they charge for full property management
Service & support:		Poor - Never deal with issues from the tenant or landlord
Quality:		Poor - Lots of mistakes in billing - consolidating rents and losing deposits
Location:		Poor - Located in London and most of thier properties are in NE england

Review of   Arden Property Management, Edinburgh    Phone: 0131 629 8323     Address: 43 Morningside Road

I’m on the phone weekly to report problems with our house, well rather re-report them, as no one there seems to be capable of getting anything sorted! They clearly want as little to do with ‘managing’ as possible and I am really not sure why anyone would trust them with their property. Although you usually get a very nice girl on the phone who will take your number and assure that you will hear from the relevant member of staff in an hour or so it is more likely to be few days later.

The only promise I have taken is that it is not personal and they seem as tardy in all aspects of the company running. For example they will arrange (only giving vague morning / afternoon slots) to check the property or to do something which seems for their benefit and never turn up! I have rented from other agencies and privately over the years and have never come across problems as bad as this before.
I urge you to think very hard before signing a lease with them as getting out before the year appears rather difficult!
I’ll let you know how they are about returning the deposit!!

Value for money:		Fair
Service & support:		Poor
Quality:		Poor
Location:		Good